David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On-site, hybrid remote

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
Collaborating with teams across different locations with aligned goals
Reporting system irregularities and customer-facing issues to the appropriate department
Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

REQUIREMENTS:

Willingness and flexibility to work in shifts
German language C1 level, at least
English language skills to a business standard
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)
Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Workng schedule: shift rotation 24/7. 40 hours a week.

OFFER:

Permanent working contract
Food Allowance - paid monthly
Health Insurance
Birthday Day: 1 Extra leave day per year
Referral Program
Home Office: 2 days in the office and 3 days from home in average per week
Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others

Customer Service Representative

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