Customer Support for French B2 level

Há 2 dias
Porto, Portugal Sonia De Almeida Tempo integral
Il s'agit d'un poste à temps partiel de service client à Porto. Pour postuler, vous devez posséder une carte de citoyen européen. Les candidats intéressés sont priés d'envoyer leur CV en anglais. Vous travaillerez au sein des métiers de banque de détail du groupe BNP Paribas, qui bénéficie d'un réseau mondial, qui a joué un rôle clé dans la croissance internationale. Grâce à leurs solutions connectées et leurs services sur mesure, les entreprises peuvent optimiser la mobilité de leurs collaborateurs et externaliser les risques liés à la gestion de flotte. Le travail Vos responsabilités quotidiennes comprendront: Expérience Conducteur vous serez le principal point de contact avec Arval. Vous accompagnerez les clients tout au long de la vie de leur contrat pour assurer leur mobilité au quotidien. Réponse aux questions relatives à la prestation ou au véhicule : À quelle fréquence mon véhicule doit-il être entretenu ? Que dois-je faire si je perds mes papiers ? Un voyant sur le tableau de bord de votre voiture ? Suivre les procédures concernant les véhicules et les assurances : entretien, réparations, assistance, carte carburant, services à la demande, retour Service Assurance : accompagnement sur un sinistre, affectation d'un garage, liaison avec le gestionnaire sinistre pour accompagner le client.

Exigences:
Maîtrise courante du français (niveau B2 minimum) ; Maîtrise de l'anglais (niveau B1) ; Capacité à travailler en autonomie et/ou en équipe ; Compétences en résolution de problèmes ; Bonnes capacités de communication (orale et écrite) ; Attitude positive ; Ambition. Remarque : La citoyenneté européenne est obligatoire.

Avantages:
Mode de travail hybride ; Salaire compétitif ; Indemnité de repas ; Prime de performance ; Assurance santé privée (après la signature du contrat) ; Aide à la mobilité/installation (pour les candidats internationaux uniquement) : Chambre privée. Une formation rémunérée de 2 à 3 semaines est prévue. Pour postuler, veuillez envoyer votre CV en anglais, en précisant vos nom et prénom, votre numéro de téléphone et votre adresse e-mail personnelle. En postulant à cette offre, vous donnez votre consentement, conformément au RGPD, à Real Recruitment Solutions. Nous sommes susceptibles de transmettre les informations contenues dans votre CV directement à notre client dans le cadre du processus de recrutement.

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