French Travel Agent in Porto | 2000 Euros Welcome Bonus

Grow Your Career in Customer Support – Car Rental Project Are you enthusiastic about customer service and interested in the travel and mobility sector? Join a dynamic, international team where you’ll support customers with their car rental needs, from reservations and vehicle information to payments and rental services. If you enjoy helping people, have a strong eye for detail, and are skilled at finding solutions, this opportunity is an excellent way to strengthen your customer service expertise while gaining experience in a fast-paced, multicultural environment. Role Overview: As a Customer Specialist for a Car Rental Project, you will assist customers at every stage of their rental experience, ensuring they receive reliable information and effective support for their booking and service-related needs. Your responsibilities will include handling inquiries about reservations, vehicle options, rental terms, payments, pick-up and drop-off arrangements, booking changes, cancellations, extensions, and general rental services. You will communicate with customers through various channels, including phone, email, chat, and other digital platforms.

Key Responsibilities
• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other communication channels.
• Respond to questions regarding reservations, vehicle availability, rental conditions, payment procedures, and pick-up and return arrangements.
• Provide accurate, easy-to-understand information in line with company policies, procedures, and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally, referring more complex cases to the appropriate departments when required.
• Process requests involving booking changes, cancellations, rental extensions, and other service-related matters.
• Document customer interactions, requests, and resolutions accurately in the relevant internal systems.
• Work closely with internal teams and rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality, accuracy, and productivity.
• Participate in ongoing training to remain informed about vehicle categories, rental options, booking procedures, and company guidelines.

Requirements:
• Language

Skills:
Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
•

Experience:
Minimum 1 year of experience in Customer Support
•

Skills:
Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us:
• Competitive

Salary:
Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career