Support Engineer
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- Hands-on experience with OpenShift (mandatory).
- Strong knowledge of Terraform for infrastructure automation (mandatory).
- Basic knowledge of Azure and AWS cloud environments.
- Experience with GitHub .
- Good understanding of ITIL processes and operational best practices.
- Experience in an Operations/Production Support role.
- MuleSoft experience is considered a plus.
- APIK knowledge is considered a plus.
Key Responsibilities
- Provide L3 operational support for API platform services, ensuring platform stability and service availability.
- Troubleshoot production issues, perform root cause analysis, and resolve complex technical incidents.
- Support infrastructure and platform operations using OpenShift , Terraform , and GitHub.
- Execute operational activities following ITIL processes, including incident, problem, and change management.
- Collaborate with engineering and platform teams to ensure reliable service delivery and continuous operational improvements.
- Maintain technical documentation, operational procedures, and knowledge-sharing materials.
Location:
Lisbon Project Type: National Level of
Experience:
Mid (3 to 6 years) Salary Package &
Benefits:
€1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits If you're still reading, don't waste any time. Send your CV to calmeida@primeit.pt and join the team
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