Application Production Support Engineer
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Are you passionate aboutApplication Production Support, Cloud, Automation, and DevOps?
We're looking for anApplication Production Support Engineerto join an international team supporting business-critical Wealth Management applications in a 24/7 production environment.
This is an exciting opportunity for someone who enjoys solving complex production issues, driving automation, and working with modern cloud-native technologies.
What you'll doProvideL2/L3 Application Production Supportfor critical applications and platforms.
Monitor production environments and investigate incidents to ensure high availability and service reliability.
Analyse application, middleware, and system logs to identify and resolve issues.
Build and maintainAnsible playbooksandTerraformscripts to automate deployments and infrastructure provisioning.
Support and mentor team members on automation technologies, including Ansible, Docker, and Kubernetes.
Create and maintain technical documentation and knowledge articles.
Participate in Disaster Recovery (DR) exercises, production releases, and knowledge transfer sessions.
Contribute to continuous improvement initiatives that reduce incident resolution times and improve service quality.
Collaborate closely with Development, Infrastructure, and global Operations teams.
What we're looking for5+ years of experience inApplication Production Support,IT Operations, orSoftware Engineering.
Strong experience with:
Ansible
Terraform
Docker
Python and/or Bash scripting
Jenkins or other CI tools
Experience with cloud platforms such asAWS, Azure, IBM Cloud, or Google Cloud.
Knowledge ofITILpractices and production support processes.
Experience working in mission-critical production environments.
Nice to haveRed Hat Enterprise Linux Automation with Ansible (RH294)
Red Hat Ansible Automation Platform (DO374)
HashiCorp Terraform Associate
HashiCorp Vault Associate
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management
Proactive and solution-oriented mindset
Strong collaboration and teamwork skills
Continuous learning mindset and willingness to develop new skills
Additional informationThis role is part of a24/7 production support team, including shift work, on-call rotations, weekends, and public holidays.
Work with modernCloud, Kubernetes, Docker, Terraform, and Ansibletechnologies.
Support business-critical applications in a global production environment.
Be part of a collaborative international team focused on automation and operational excellence.
Grow your career in DevOps, Cloud Operations, and Production Support.
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