Head Of Service Delivery For Allianz Services Portugal

Head of Service Delivery for Allianz Services Portugal (m/f/d) * | Operations | Professional | Non-Executive | Allianz Services | Full-Time | Permanent 130 years of trust, time to shape what's next.
Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength.
Allianz Services is where that legacy meets the future.
8,200+ people.
Eight countries.
Three continents.
We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still.
From core insurance operations to engineering and consulting services, we reimagine how insurance works.
What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment.
We don't support the business.
We shape it.
Role Overview Lead and shape Allianz Services' Lisbon Service Delivery organization, driving operational excellence, client satisfaction, and business growth.
Oversee a diverse portfolio of services across Customer Care, Compliance, Data Protection, Legal Operations, Financial Controlling, UAT, and other business support functions.
Build and empower high-performing, multicultural teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Drive transformation through innovation, automation, digitalization, and AI-enabled solutions, creating scalable capabilities and new opportunities for Allianz businesses across markets.
Make service quality and client satisfaction a natural outcome of operational excellence, empowered people, and continuous innovation, while strengthening Lisbon's role as a strategic European Service Delivery and Transformation hub.
What you do Lead the Service Delivery organization, ensuring alignment with business strategy, operational excellence, and sustainable growth.
Drive service performance, delivering high-quality services that meet KPIs, SLAs, customer satisfaction, and financial targets.
Build strong partnerships with stakeholders across Allianz and act as the key point of contact for strategic service delivery matters.
Lead, develop, and inspire high-performing multicultural teams, fostering a culture of collaboration, accountability, and continuous learning.
Drive operational excellence through process optimization, standardization, automation, and digitalization initiatives.
Promote innovation by leveraging AI, analytics, and emerging technologies to enhance efficiency and customer experience.
Ensure compliance with Allianz standards, regulatory requirements, governance frameworks, and audit obligations.
Oversee risk management, data protection, compliance, and financial controlling activities across the organization.
Champion digital transformation and continuous improvement to support business growth and operational resilience.
Deliver measurable results through improved productivity, stakeholder satisfaction, employee engagement, and service performance.
What you bring Master's degree in Business, Finance, Law, Economics, or a related field.
8+ years of leadership experience in SSC, GBS, Contact Center, or similar environments.
Proven track record in leading large-scale operations and multicultural teams.
Strong stakeholder management, transformation, and operational excellence expertise.
Solid knowledge of service management, governance, and process optimization.
Experience in Compliance, Data Protection, Financial Controlling, Legal Operations, or UAT is an advantage.
Good understanding of GDPR and regulatory compliance frameworks.
Hands-on experience with Lean, Six Sigma, Agile, and continuous improvement methodologies.
Knowledge of automation, digitalization, and AI-driven solutions.
Strong analytical and reporting skills, including Power BI/Tableau.
Advanced MS Office proficiency.
Transformational leader with a growth mindset and change management capabilities.
Strategic thinker with strong execution, problem-solving, and decision-making skills.
Excellent communication, presentation, and influencing abilities.
Results-driven, resilient, and highly accountable.
Fluent in English and Portuguese.
We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.
What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl.
up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by