Application Production Support Specialist

Did you know that the average reading time for a job ad is just 30 seconds?
Let's make them count:
19 years of experience.
2,360 employees.
20 offices and 2 Talent Hubs.
10 internal programmes designed with you in mind.
At PrimeIT, we're looking for an
Application Production Support Specialist
to join a challenging project in Lisbon, working with critical applications, modern technologies, and international teams.
Location:
Lisbon Level of Experience:
Mid (3 to 6 years) Salary Package & Benefits:
€1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits What are we looking for?
We're looking for a technically skilled professional with a proactive mindset and a strong sense of ownership, ready to ensure the stability, availability, and performance of critical applications.
Your technical expertise should include: Java & Application Servers:
Java, Red Hat JBoss EAP, heap and thread dump analysis, and performance optimization;
Operating Systems& Cloud:
Red Hat Enterprise Linux (RHEL), OpenShift, and Kubernetes;
API Management:
Axway and/or Apigee API gateway integration;
Monitoring & Observability:
Dynatrace, Grafana, Prometheus, Jaeger, and ELK;
CI/CD & Automation:
GitLab, Argo CD, Jenkins, Nexus Sonatype, Ansible, and/or Terraform;
Databases:
Microsoft SQL Server and PostgreSQL.
You'll also be responsible for: Monitoring application performance and ensuring service stability and availability;
Managing criticalincidents (P1/P2), troubleshooting technical issues, and performing root cause analysis (RCA);
Implementing permanent solutions to prevent recurring incidents and improve service reliability;
Executing changes, upgrades, patches, and deployments in line with ITIL and DevOps processes;
Collaborating with Development, Infrastructure, and other technical teams to resolve production issues;
Optimizing monitoring and observability practices to detect potential issues before they affect business operations;
Maintaining technical documentation and sharing knowledge with support teams;
Participating in on-call rotations to support critical applications, including 24/7 coverage when required.
The ideal candidate also brings: Strong problem-solving and analytical skills;
Excellent communicationand teamwork;
Autonomy, accountability, and a proactive approach;
Resilience and the ability to manage priorities under pressure;
Familiarity with Scrum and Agile methodologies;
Fluency in Portuguese and good command of English.
What do we offer?
Health insurance and additional salary benefits;
Food allowance and flexible benefits;
Training and continuousdevelopment opportunities;
Career progression in adynamic and collaborative environment;
The opportunity to workwith critical business applications and a broad range of technologies;
Collaboration with international teams and technical stakeholders.