Spécialiste Support Réparation
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Vous recherchez un emploi à Lisbon, Portugal ?
Nous recrutons un(e) Spécialiste Support Réparation pour rejoindre une équipe multilingue au service d'un client international.
Le poste de Spécialiste Support Réparation consiste à résoudre les questions techniques des clients en suivant des étapes de diagnostic claires.
La maîtrise du français est indispensable, et vos compétences linguistiques seront mobilisées chaque jour.
Principales missions :
Diagnostiquer les problèmes techniques par téléphone, email ou chat à l'aide d'étapes structurées.
Guider les clients dans la configuration et l'utilisation des produits.
Utiliser des outils de données et des requêtes pour analyser les informations de compte ou de système.
Documenter les conclusions et transmettre les cas complexes aux équipes de second niveau.
Maintenir à jour les articles d'aide et les notes internes.
Profil recherché :
Maîtrise courante du français, à l'écrit comme à l'oral.
Communication professionnelle, chaleureuse et patiente.
Aisance avec l'outil informatique et plusieurs logiciels en parallèle.
Fiabilité, sens du détail et esprit d'équipe.
Capacité à rester calme et concentré dans un environnement exigeant.
Bon niveau d'anglais.
Ce que nous offrons :
Formation rémunérée avant la prise de poste.
Une équipe de soutien et un retour régulier de votre responsable.
Des perspectives d'évolution et de progression interne.
Un environnement de travail convivial et multiculturel.
Lieu et horaires :
Ce poste est basé à Lisbon, en présentiel.
Horaires : 8 heures par jour, 5 jours ouvrés par semaine.
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