Change Manager

About the role :
At AstraZeneca, transformation is about more than deploying technology — it is about enabling people, teams, and organisations to adopt new ways of working that deliver lasting value. Within
Global Business Services (GBS)
, we are transforming how work gets done through
AI-augmented ways of working
,
intelligent automation
, and
data-driven decision-making
.
As
Change Manager
in the
GBS Transformation Office
, you will lead the people side of this transformation. Based in
Lisbon
, you will be accountable for shaping and driving the change strategy across the transformation portfolio, ensuring that process owners, operational teams, and leaders are engaged, prepared, and empowered to adopt and sustain new ways of working.
This is a senior role for someone who can turn technical delivery into durable behavioural and organisational change. You will help ensure that what succeeds in lighthouse initiatives becomes embedded, scalable, and sustainable across GBS.
What you'll do
You will design and lead the change management strategy across the transformation portfolio, covering stakeholder engagement, communications, training, and adoption. Working closely with the Transformation Office and delivery teams, you will assess change impacts, develop readiness plans, and support each lighthouse initiative and AI Factory deployment through to sustained adoption.
You will partner with
GBS process owners
,
operational leaders
, and cross-functional stakeholders across
Technology
,
Data & AI
,
HR
, and
GBS Operations
to build ownership, remove barriers, and create the conditions for successful change. You will play a key role in translating complex transformation into clear, compelling narratives that resonate with a range of audiences, including senior leaders.
A major focus of the role will be building capability and confidence across teams, designing and delivering training and upskilling that enables people to work effectively alongside
agents
,
assistants
, and
automations
. You will also support strategic workforce planning by helping define the people and capability implications of technology change across GBS.
Beyond implementation, you will help embed change into permanent
business-as-usual capability
, ensuring benefits endure beyond initial deployment. You will define and track adoption metrics, monitor behavioural change, and link sustained adoption to the strategic ambition of removing
50% of manual work across GBS by **
.
Essential requirements
Significant experience leading
change management
across large-scale
organisational,
digital, or
operational transformation
Demonstrated expertise in a recognised change methodology such as
Prosci,
ADKAR, or equivalent
Proven ability to drive adoption of new technology and ways of working across multiple teams and geographies
Strong stakeholder management and influencing capability, including at senior levels
Excellent communication, facilitation, and storytelling skills
Evidence of operating effectively in
fast-paced,
ambiguous, and evolving transformation environments
Ability to lead through change with positivity, credibility, and resilience
Fluent English, written and spoken
Desirable requirements
Experience leading change for
AI,
automation, or
digital adoption
programmes
Prosci,
ADKAR, or equivalent change certification
Experience in
pharmaceutical,
life sciences, or
GBS / Shared Services
environments
Workforce planning or capability development experience
Familiarity with
AI-augmented ways of working
and the cultural shifts they require
Why AstraZeneca?
This is an opportunity to shape how a global organisation adopts the future of work. You will join a transformation agenda that is rethinking processes, capability, and culture at scale, helping ensure that innovation is not only delivered, but embraced and sustained.
At AstraZeneca, we value curiosity, courage, and collaboration. We are building an environment where evidence matters, learning is continuous, and transformation is made real through people. If you are passionate about enabling change that lasts, this role offers the opportunity to make a meaningful enterprise-wide impact.
Join us
If you are energised by leading complex change, influencing across diverse stakeholder groups, and building adoption in AI-enabled environments, we would love to hear from you.
Date Posted
17-jun.-
Closing Date
30-jun.-**
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leadin