Technical Support Advisor
Guarde esta oferta e mantenha a sua pesquisa organizada
Crie uma conta gratuita para guardar ofertas, criar alertas e voltar a este anúncio a partir do seu painel.
Ao continuar, aceita os nossos Termos & Política de Privacidade.
Location:
Porto, Portugal
Work Model:
Hybrid
A well-established company in Porto is expanding and looking to bring on a Technical Support Advisor.
You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.
Your Responsibilities
Log resolutions clearly so the next person doesn't start from zero
Escalate anything beyond first-line scope to the right team
Walk customers through fixes step by step, without jargon
Diagnose technical issues reported by customers
Requirements
French: Fluent | English: B2
Able to stay organized when handling multiple cases at once
Comfortable in a fast-moving, customer-facing role
Clear, professional communication style, written and verbal
We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.
#J-*-Ljbffr