Dynamics 365 Crm Platform Engineer
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A Company you will be happy to grow with
At InnoTech, it ́s all about connecting people with business through technology. We truly care about you, your
happiness , and your
well-being . We look for
passionate people
who are eager to
learn ,
evolve , and grow with us - because
growth is in our DNA.
This commitment has been consistently recognized: we are proud to be a
Great Place to Work
for five consecutive years, to be one of the
Best IT Companies in Portugal , and to be recognized as a
Best Workplace Wellbeing . We are also proud to hold
ISO *
and
ISO **** certifications , reinforcing our commitment to
information security, quality , and
continuous improvement . For us,
sustainability
is not just a buzzword.
Integrity, social responsability , and
people-first values
guide everything we do. Join our team of
180+ InnoTechers
and bring your talent as a
Dynamics 365 CRM Platform Engineer .
Your Mission Will Be
Support the evolution of the Microsoft Dynamics 365 Contact Centre platform, ensuring a smooth transition from implementation to ongoing product ownership;
Develop and maintain integrations between Dynamics 365 CRM, Azure services, Power Platform components, and AWS-based solutions;
Customize and extend Dynamics 365 CRM functionality through plugins, PCF controls, web resources, JavaScript, and custom APIs;
Enhance chatbot and customer engagement capabilities using Microsoft Copilot Studio and Azure Communication Services;
Collaborate with internal teams and external partners to ensure knowledge transfer, documentation quality, and platform scalability.
You Will Need
Strong experience implementing, configuring, and developing solutions within Microsoft Dynamics 365 Customer Service or Contact Centre environments;
Hands-on experience with Power Apps, Power Automate, and the Power Platform Admin Centre;
Solid knowledge of Dynamics 365 CRM development, including PCF controls, plugins, JavaScript, web resources, and API integrations;
Understanding of Azure services such as Azure Communication Services and Event Grid, along with integration best practices;
CPLP nationality or an EU work permit is required to facilitate employment.
Would Be Awesome If You Have
Experience designing and developing chatbot solutions using Microsoft Copilot Studio;
Exposure to hybrid cloud environments and integrations across Azure and AWS;
Knowledge of ITIL or similar service management frameworks;
Experience working in customer service, contact centre, or CCaaS transformation initiatives;
BSc or MSc in Computer Science/Engineering, Information Technology, or related fields.
What We Offer
Health-focused partnerships, including free mental health support;
25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year;
Half a vacation day on your children's birthday and a school supplies voucher;
Petsitting partnerships and a pet bereavement day;
Regular team buildings, four annual company parties, game nights, and social events;
InnoSports initiatives (football, marathons, and more);
Events focused on sustainability and social responsability actions.
Are you convinced? Come see it for yourself.
Join our Top-Notch Team
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