Implementation & Support Specialist - Maritime Tech Industry

Implementation & Support Specialist - Maritime Tech Industry
Get AI-powered advice on this job and more exclusive features.
Position: Implementation & Support Specialist - Maritime Tech Industry
Location: Portugal – Fully remote
Experience: 2+ years
Working Hours: 7:00 AM – 4:00 PM (Portugal time)
We seek a highly motivated and detail-oriented Implementation & Support Specialist to join our team. The successful candidate will play a pivotal role in ensuring the satisfaction and success of our clients within the maritime tech industry.
Our software product, called "nextvoyage", empowers maritime shippers to optimize their businesses with a complete end-to-end freight management platform.
Responsibilities
Implementation – Lead and coordinate the onboarding process for new clients, ensuring a smooth transition from sales to implementation and providing comprehensive training and guidance on our software solutions.
Support – Serve as the primary point of contact for clients, addressing inquiries and concerns in a timely and professional manner, including triage, reproducing, and prioritizing reported software issues for timely resolution by the Engineering team.
Documentation & Knowledge Management – Create, maintain, and enhance product documentation to ensure it is accurate, up-to-date, and valuable for both clients and internal teams.
As you grow with us, you will...
Advocate for clients' needs and priorities internally, ensuring that their voices are heard and addressed within the organization.
Proactively monitor and analyze client software usage to identify common challenges, share insights with the Product team, and recommend enhancements to improve usability and client experience.
Qualifications and Relevant Experience
2+ years of experience in customer-facing onboarding, support, or implementation roles for ERP SaaS solutions or maritime Voyage Management System (VMS) software solutions
Experience in building data-oriented deliverables, such as Excel reports, PowerBI Dashboards, or scripts used to call on web API
Experience with CRM systems and project management tools
Business-level written and verbal English skills
University-level degrees are not a requirement
Experience in Chartering, Operations, Post Fixture, or Voyage Accounting in the Maritime Bulk Shipping industry is considered a plus.
The best candidates will demonstrate
Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving and ensuring smooth onboarding and support.
Interest in engaging within the broader maritime technology space, including building networks with technology partners and other industry participants.
A proven track record of building and maintaining strong client relationships, ensuring successful onboarding and effective product usage.
Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Experience collaborating with multiple stakeholder groups within a client organization to achieve cross-functional goals.
Strong analytical and problem-solving abilities, with a keen attention to detail and a data-driven approach to decision-making.
Ability to work independently in a remote environment, while also collaborating effectively with cross-functional teams and stakeholders across different time zones.
Referrals increase your chances of interviewing at Nextvoyage Maritime Software by 2x
Get notified about new Support Technician jobs in Portugal.