Spanish Speaking Banking Operations Specialist

Há 2 dias

Lisboa, Portugal Kats Recruitment Tempo integral

Banking Operations Specialist – Spanish Market – Lisbon, Portugal
Introduction
A leading BPO company in Portugal is recruiting an Operations Customer Expert – Banking Expert for the Spanish market. In this role, you will support one of the UKs most innovative digital banks, providing high-level expertise to resolve complex banking issues for Spanish-speaking customers.
Responsibilities
Expert Customer Support:
Provide high-quality assistance via chat, phone, and email.
Complex Resolutions:
Handle intricate inquiries related to accounts, payments, disputes, and transactions.
Subject Matter Expertise:
Act as a central point of knowledge for banking operations within the team.
Financial Oversight:
Manage fraud investigations, chargebacks, and detailed complaint resolutions.
Strategic Guidance:
Offer informed advice on financial services and banking processes.
Knowledge Sharing:
Mentor and support teammates to improve overall team performance.
Compliance:
Adhere strictly to internal procedures and international regulatory standards.
Requirements
Language Skills:
Fluent
Spanish
and good
English
(both written and spoken).
Experience:
Minimum 12 months in
Banking, Financial Services, Insurance, Billing, or Collections
.
Problem Solving:
Strong analytical skills with the ability to manage complex cases independently.
Tech Savvy:
Comfortable navigating multiple digital platforms and banking software.
Soft Skills:
Excellent communicator and a collaborative team player.
What is Offered
Position:
Full-time role based in Lisbon, Portugal.
Hours:
40 hours per week on rotational shifts (24/7).
Training:
Comprehensive paid training program provided.
Benefits:
Health insurance from day one.
Meal allowance card.
Monthly holiday and Christmas allowances.
Relocation Support:
Flight costs reimbursed.
Optional company-provided accommodation for those moving to Lisbon.
This is an ideal opportunity for finance professionals looking to grow their careers within a multicultural environment in one of Europes most dynamic cities.