Customer Service Specialist

Quem somos
SOBRE A ENOVISTM A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite
Who We Are ABOUT ENOVISTM Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit
As suas responsabilidades | What You'll Do
Customer Service Representative International Export (Permanent, Full Time) English, Spanish Location: Global Business Technology Hub – Lisbon, Portugal EnovisTM is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we 'create better together' by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.
Position Summary
You'll play a key role in supporting commercial success for international order management and logistics operations. You'll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners. You will be a key point of contact for both internal and external customers to fulfill orders and successfully manage all activities related to order management. You must also be able to work independently to effectively manage time sensitive priorities. You'll multi-task using several systems and the telephone line simultaneously daily. As a Specialist, you will also provide technical guidance and operational support to your local Export Sales Ops team.
Essential Functions
Manage and respond to order-related inquiries from customers and sales teams
Coordinate with Distribution Centers and freight forwarders for timely shipments
Resolve complex order and delivery issues in collaboration with internal teams
Monitor shipments, backlogs, and update stakeholders on delivery status
Support inventory allocation and backorder prioritization with cross-functional teams
Generate reports to provide insights on open orders and revenue
Process custom, warranty, return, and correction orders as needed
Maintain shipment logs and escalation carrier issues when necessary
Represent the company professionally and support continuous improvement initiatives
Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
Secure business continuity through effective backup planning/activation and proactive team communication
Monitor team KPIs, performance SLA's, and identify training needs
A strong team player, capable of influencing and engaging effectively at all organizational levels Highly adaptable and flexible, capable of adjusting to changing priorities
What We Need
Education, Experience and Eligibility:
Minimum 3+ years of experience in a customer service role
Proven track record driving process improvement initiatives
Must be legally eligible to work in EU and able to travel internationally
Fully bi-lingual English and Spanish native or fluency (C2 min)
Must be available for fixed hourly shifts to support teams across POR/US time zones ** WEST/* CDT)
Previous experience working in an export or international trade environment.
Basic understanding of export documentation, including the purpose and use of key documents such as commercial invoices, packing lists, certificates of origin, and shipping/customs documentation and ensure the relevant information is provided for international shipments.
Basic knowledge of Incoterms and how they are applied in international trade.
General Skills and Competencies
Excellent verbal and written communication skills.
Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
Experience working with ERP systems: Oracle, Salesforce and Agile preferable.
Punctual, regular, and consistent attendance is required.
Strong command of Microsoft Office Suite incl Outlook, Excel, SharePoint, and Teams.
Accurate and timely execution