Service Delivery Lead — 24/7 Ops

Há 1 dia

Lisboa, Portugal Ivy Partners Group Sa Tempo integral

Ivy Partners Group SA in Lisbon is seeking a Service Delivery Management Specialist to lead incident, problem, change and request management across multi-stakeholder environments. You will monitor service levels, coordinate with product, market and operational teams, and ensure continuity of 24/7 service when required. You will drive target operating models, manage escalations, and improve resilience, disaster recovery and business continuity practices while communicating clearly with