Greek Line Manager In Porto, Portugal
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About the job Greek Line Manager in Porto, Portugal
Join Us as a Line Manager in Porto, Portugal
Looking for a leadership role in a city known for its blend of old-world charm and modern innovation? Were hiring a
Line Manager
to oversee a dynamic team of Customer Service Representatives in
Porto
, a city famous for its picturesque landscapes, rich history, and vibrant culture.
Why Porto?
Immerse yourself in one of Europes most beautiful coastal cities while advancing your career Enjoy everything from walks along the
Douro River
to indulging in world-class
Port wine
all while making a significant impact in a global organization.
Your Key Responsibilities:
Lead and develop
a team of 15 Customer Service Representatives to achieve top performance, ensuring quality and satisfaction for clients and end-users.
Actively
manage the team
using company systems, and conduct performance analyses to drive continuous improvement.
Monitor CSR interactions
to meet client requirements, offering coaching and real-time transaction support.
Host team meetings
to foster innovation, collaboration, and performance enhancement.
Ensure your team meets
service levels
across multiple channels including calls, chats, and emails.
Contribute to
company-wide strategies
while promoting compliance with internal policies (GDPR, GECSP).
Motivate and mentor your team, driving their growth and the success of the company.
What Were Looking For:
Native/fluent in
Greek
and proficient in
English
.
Minimum of
2 years
in customer experience management or a related industry.
A
higher education degree
is essential.
Experience with
Microsoft Office Suite
, project tools, and team management skills.
Strong
interpersonal, coaching
, and
mentoring
abilities, with a passion for continuous improvement.
What We Offer:
Competitive salary
based on your skills and experience.
Join a
multilingual, creative, and inclusive
team with a positive atmosphere.
Professional growth
opportunities with training in coaching and project management.
Be part of a global organization that values
innovation
and continuous improvement.
Engage with
global clients
, contributing to strategic initiatives and cross-cultural experiences.
Ready to take on a leadership role and make an impact in
Porto
? Apply now and become part of our vibrant, global team
#Hiring #LineManager #PortoCareers #TeamLeadership #CustomerExperience #GlobalOpportunities #LivingInPorto
#J-*-Ljbffr
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