Native-Level Dutch Speaker | Customer Support | Remote In Lisbon
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About The Role
Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth. About The Role
Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth. Your Responsibilities
Listen to customers' questions and concerns, and provide answers and solutions Troubleshoot issues related to orders, deliveries, payments and returns Act as point of contact for external sellers Provide information about digital products Escalate and reroute issues to other departments Requirements
Fluent Dutch and good English (written and spoken) Customer service or communication skills, and a genuine customer-first attitude Comfortable working in a rotational shift pattern Willingness to relocate to Lisbon, Portugal Working Conditions
40 hours per week (8 hours/day plus a one-hour lunch break), rotational shifts, Monday to Sunday between 07:00 and 23:00 Uncertain-term employment contract (expected duration of 12 months), permanent employment after 2 years 22 days of annual holiday under Portuguese law, plus Portuguese public holidays Health insurance from day one of the employment contract Modern office in Lisbon (Parque das Nações), easily reachable by metro, bus and train Training
6 working days of paid training (8 hours/day): product training, software training, customer management training, and on-the-job practice Compensation
Total gross package of approx. €1,310–€1,435/month depending on the accommodation option Potential productivity bonus based on performance and/or attendance Relocation Details
Flight tickets booked directly for you Airport pick-up Private bedroom in a shared apartment, utilities included Language courses Yearly complimentary flight ticket to your home country Admin support for obtaining NIF and NISS if relocating from abroad
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