It Product Owner

IT Product Owner - Salesforce
Olympus Medical Products Portugal (OMPP) | Chief Strategy Officer
Olympus Medical Products Portugal is a subsidiary of the Olympus Group. Its core business is the repair of optical and digital equipment's of the brand, offering to Olympus customers repair services that meet highest demands in terms of speed, approachability, reliability and consistency.
The IT Product Owner is responsible for the strategic oversight, continuous improvement, and technical stewardship of Salesforce CRM, CPQ, and related sales enablement platforms within a global Solution Delivery organization. Acting as key liaison between business stakeholders, regional IT teams, vendors, and delivery partners, this role facilitates requirements gathering, solution design discussions, prioritization of enhancements, and the successful delivery of business capabilities that drive commercial effectiveness.
The Product Owner is in part responsible for ensuring the technical health, stability, scalability, and adoption of the platforms, ensuring alignment with enterprise architecture, security, and data governance standards. Working closely with regional peers across global markets, the incumbent evaluates existing practices, identifies opportunities for standardization, and promotes the adoption of best-in-class processes and capabilities. The role also leads vendor management activities, including performance oversight, roadmap alignment, and contract governance, while helping to establish and mature a global operating model, governance framework, and product strategy that balances local business needs with enterprise-wide objectives.
Your responsibilities
Product Management
Contribute to the Salesforce CRM and CPQ product roadmap. Own the backlog, prioritize enhancements, technical debt, and support activities based on business value, user needs, and platform strategy.
Partner with business stakeholders, sales operations teams, and end users to gather requirements, facilitate solution discussions, and translate business needs into actionable user stories and deliverables.
Lead the delivery lifecycle for Salesforce capabilities, coordinating with administrators, developers, architects, QA teams, and vendors to ensure high-quality, timely releases.
Steward the technical health, stability, and scalability of the Salesforce ecosystem, ensuring adherence to enterprise architecture, security, data quality, and governance standards.
Collaborate with regional counterparts to assess local CRM and CPQ practices, identify opportunities for standardization, and drive the adoption of global best practices and common processes.
Manage Salesforce and third-party vendor relationships, overseeing service performance, roadmap alignment, issue resolution, and contributing to the development of a global governance and operating model.
Stakeholder Engagement & Communication
Serve as the key point of contact for technical product-related questions, issues, and feedback from stakeholders.
Serve as the main link between business stakeholders and IT teams, ensuring clear understanding of needs and priorities.
Facilitate regular reviews and feedback sessions with stakeholders to validate progress and adjust priorities.
Manage expectations by providing transparent updates on timelines, risks, and deliverables.
Support adoption of IT solutions by communicating value and changes to end-users.
Value Delivery & Continuous Improvement
Define and track key performance indicators (KPIs) to measure product success and business impact.
Ensure IT solutions deliver expected value and meet stakeholder needs.
Analyze product performance data and user feedback to identify opportunities for improvement.
Risk & Issue Management
Identify potential risks and issues related to product delivery and develop mitigation strategies in collaboration with relevant teams.
Ensure compliance with IT governance, security, and regulatory requirements throughout the product lifecycle.
Communicate risks and issues transparently to stakeholders and escalate when necessary.
Education & Certifications
Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Business Administration, or a related field (or equivalent experience).
A blend of Salesforce platform, business analysis, and solution governance certifications. (ie. Salesforce Certified Administrator, Salesforce Certified Business Analyst, Sales Cloud Consultant, CPQ specialist, etc.)
Certification in agile methodologies is, depending on the assigned area, desired (not mandatory).
Experience
Minimum 5–8 years' experience in IT product management, business analysis, or a comparable role.
Good knowledge of ITIL, ITSM, project management, and risk management.
Strong problem-solving, critical thinking, and communication skills.
Experience with pr