Dutch Customer Support Specialist – Finance Sector
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Work from home after just 1 month of training
International fintech experience in Lisbon
Monday–Friday schedule with weekends off
What You'll Be Doing
Handling inbound & outbound customer interactions (calls + written channels)
Supporting customers with account funding & transactions
Negotiating payments and securing promise-to-pay agreements Investigating and resolving account & collections inquiries
Educating customers on products, account history & protection policies
Supporting vulnerable customers with care and professionalism
Managing insolvency-related cases
Updating internal systems with accurate notes
Coordinating with internal teams when needed
Work Setup & Schedule
Location: Lisbon (Portugal)
Training: 1 month on-site
Work From Home after training
Schedule: Monday–Friday, 08:*:00
Weekends Off (Saturday & Sunday)
6-month contract
Salary & Benefits
Base salary: €1,100 x14 months/year
➕ Complexity bonus: €80 x11 months/year
Meal allowance: €7.63 per working day
International experience in a global fintech company
Remote work model after training
What We're Looking For
Dutch (C2 / Native level)
English (B2 level or higher)
Experience in customer service, retail, hospitality, or call center (1–2 years preferred)
Strong communication & negotiation skills
Comfortable handling sensitive financial conversations
Able to multitask across systems in a fast-paced environment Independent and disciplined working from home
#J-*-Ljbffr
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