Dutch Speaking Customer Care
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Dutch Speaking Customer Care & Back Office - Paid Relocation Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team.
This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria
If you're passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.
Key Responsibilities
Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch
Assist in back‐office operations, ensuring smooth processes and prompt resolutions to customer concerns
Work closely with various teams to enhance customer service delivery and ensure customer satisfaction
Document and track customer interactions and feedback accurately in our CRM system
Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience
Stay updated on product knowledge and company policies to provide customers with accurate information
Requirements
Fluency in Dutch (both written and spoken) is essential;
proficiency in English is a plus
Previous experience in customer service or back office roles, preferably in a fast‐paced environment
Outstanding communication skills and a friendly, engaging demeanor
Strong organizational skills with the ability to multitask and prioritize effectively
Problem‐solving mindset, with a proactive approach to addressing customer needs
Comfortable using CRM systems and other relevant software applications
Willingness to relocate and tackle the adventure of a new cultural experience
Benefits
Competitive monthly salary
Fully paid relocation package
Monthly performance bonus
Fully paid training
Health insurance
And much more...
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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