Customer Support Specialist
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About the Role
We are recruiting on behalf of a leading global customer service provider for a
French & English Customer Support Specialist (Car Rental Service)
based on-site in Porto, Portugal. In this role, you will provide personalized assistance for a leading European car rental brand, handling customer inquiries across the entire rental journey—from reservations to post-rental support.
Key Responsibilities
Deliver personalized customer support via phone, email, and messaging channels.
Assist clients with pre-rental inquiries, bookings, and reservation details.
Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports.
Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.
Requirements
Language Proficiency:
Native or high fluency in
French
, alongside strong
English
skills.
Work Model & Location:
Readiness to work
On-site in Porto, Portugal
.
Schedule:
Full-time Monday to Friday (rotative shifts between 07:00 and 18:00, or fixed 08:00 to 17:00).
Fixed Weekends Off
(Saturday & Sunday).
Experience:
1+ years of contact center or customer service experience is preferred.
Skills:
Strong digital literacy, sales orientation, active listening, and conflict-resolution abilities.
What We Offer
Contract:
6-month initial contract.
Work-Life Balance:
Fixed weekends off.
Relocation Assistance:
Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.
Professional growth within an international automotive/travel support setting.
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