Agente Service Desk 1O Nível
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Inetum is a European leader supporting organizations as they navigate continuous technological change.
With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society.
Guided by European values, we empower local businesses to create positive impact and unlock society's full potential.
This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.
Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.
Main Responsibilities
Log and manage tickets using ITSM tools
Deliver remote support (phone, email, chat)
Troubleshoot low-complexity issues (hardware, software, access)
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Perform basic user administration (Active Directory / Entra ID)
Escalate incidents when required
Ensure SLA compliance
Experience in IT support (1st line)
Knowledge of Windows *
Basic networking knowledge (TCP/IP, DNS, VPN)
Experience with ticketing tools
Strong communication and user orientation