Incident And Problem Manager
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A Randstad opera em Portugal e no mundo como líder de recursos humanos em diversos setores.
Em parceria com a Indra Group, empresa global de tecnologia, serviços e transformação digital, estamos a recrutar um/a Incident and Problem Manager para integração direta nos quadros do nosso cliente.
responsabilidades chave
Coordenar incidentes e Major Incidents, assegurando o cumprimento rigoroso de SLAs e KPIs de serviço.
Dinamizar war rooms técnicas e mobilizar equipas operacionais até ao fecho definitivo das ocorrências.
Analisar criticamente os incidentes diários de modo a detetar padrões, tendências e causas recorrentes.
Garantir a integração contínua com as práticas de Problem, Release, Change, Event Management e Service Desk.
Coordenar equipa operacional e gerir prioridades de resolução em contextos de elevada pressão.
Impulsionar a melhoria contínua dos processos de suporte e relatórios de reporting.
competências
4+ anos de experiência profissional em Gestão de Incidentes, Major Incidents e suporte operacional de TI.
Domínio e aplicação prática de referenciais ITIL e metodologias de IT Service Management.
Experiência comprovada na coordenação de equipas técnicas e gestão de prioridades em ambientes dinâmicos.
Excelentes capacidades de comunicação e facilidade de relacionamento com interlocutores técnicos e de negócio.
Sentido crítico apurado e capacidade analítica orientada à resolução de problemas complexos.
principais benefícios
Vínculo contratual direto com a Indra Group
Modelo de trabalho híbrido, em Lisboa
Pacote salarial ajustado à experiência demonstrada e benefícios em vigor na empresa
Integração em projetos tecnológicos de grande escala com oportunidades de progressão profissional
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