Dynamics 365 Consultant – Power Platform

We are growing.
And we are looking for talented people.
At Decskill, we believe that technological excellence is driven by human talent.
We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people.
Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.
As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents.
This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.
Are you looking for an environment that values curiosity and commitment?
Here, your contribution has real impact and individual growth is taken seriously.
Requirements:3+ years of hands-on experience implementingMicrosoft Dynamics 365 Customer Service and/or Dynamics 365 Contact Centersolutions.
Strong expertise inDynamics 365 Contact Center, including omnichannel engagement, voice, digital channels, routing, queue management, and agent experience.
Proven experience withAzure Communication Services (ACS), particularly voice calling, telephony integration, call automation, and communication workflows.
Solid knowledge ofContact Center telephony architectures, including SIP, SIP Trunks, SBCs, Direct Routing, Operator Connect, and carrier integrations.
Experience integratingDynamics 365 Contact Center with Microsoft Teams Phone, telephony providers, CRM systems, and enterprise applications.
Good knowledge ofMicrosoft Power Platform and Dataverse, including Dynamics 365 ecosystem integrations.
Experience withAzure servicessupporting Contact Center solutions, particularly identity, networking, monitoring, security, scalability, and high availability.
Understanding ofConversational AI, IVR, Voice Bots, Microsoft Copilot, and AI-powered customer servicescenarios.
Experience with Contact Centersolution design, implementation, configuration, optimization, and migration scenarios.
Ability to gather and document functional and non-functional requirements and translate business needs into technical solutions.
Experience working withAgile delivery teamsand enterprise-scale environments.
Strong communication and stakeholder management skills, with the ability to discuss both business and technical topics.
Fluent English(written and spoken) is mandatory.
Strong analytical and problem-solving skills, with a willingness to learn and adopt new Microsoft technologies and Contact Center capabilities.
Find with us the right opportunity to grow
What you can expect from us:Long-term projects with national and international context
Opportunities to grow technically and professionally
A people-first culture, focused on transparency and trust
Teams that value ownership, collaboration and stability
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