Group Collections

Apply for Group Collections & Payments Manager at Klass Wagen Group in Lisboa, P11, PT.This full‐time on‐site position offers great opportunities for career growth.Mission
Build and lead a high‐performing international department that ensures the efficient recovery of customer receivables, reliable payment operations, and continuous process improvement through automation, technology, and operational efficiency.Location:
Headquarters, Parque das Nações.Schedule:
Monday–Friday: 08:*:30 (one‐hour break).
What We Offer
Salary up to EUR ** gross (fixed salary + meal card + performance bonuses) based on proven experience and competencies.Company car.International working environment.Opportunity to grow within a dynamic and fast‐paced organization.Supportive and collaborative team culture.Responsibilities
Department Leadership
– Lead and develop an international team of 10 specialists across multiple countries;
define the department'sstrategy, objectives, and KPIs;
create a high‐performance culture focused on accountability, continuous improvement, and customer experience;
manage departmentplanning, workload allocation, and resource optimization;
own the department budget and identify cost‐saving & revenue optimisation opportunities.Collections
– Lead all post‐rental financial recovery processes across the Group, including: fines;
tolls;
damages;
late charges;
administrative fees;
customer debt recovery;
refunds;
bank disputes;
post‐rental financial claims.
Ensure all cases are handled accurately, efficiently and within agreed service levels while maximizing recovery rates and maintaining a professional customer experience.Payments & Financial Infrastructure
– Own the Group payment ecosystem;
manage relationships with banks and payment providers;
lead the administrationof all POS devices across the Group;
coordinate payment providers such as Shift4, Monet and other financial partners;
oversee transaction monitoring, payment reconciliation and payment controls;
ensure compliancewith card scheme and banking requirements.Digital Transformation & Automation
– Lead the department's digital transformation roadmap;
eliminate manual processes through automation;
lead migration tonew business systems;
define business requirements for new software developments;
work closely withIT and business stakeholders to improve operational efficiency;
continuously identify opportunities to simplify, standardize, and automate processes.Operational Efficiency
– Monitor department performance through KPIs and dashboards;
improve recovery rates while reducing operational costs;
standardize processes across Romania, Portugal, Austria and Hungary;
ensure operational risks are identified and mitigated;
continuously improve customer and internal stakeholder experience.Stakeholder Management
– Collaborate closely with Operations;
Finance;
IT;
Revenue Management;
Reservations & Support;
Legal;
external banking and payment partners;
act as the main point of contact for strategic initiatives related to Collections & Payments.Requirements
Minimum 3 years of management experience leading operational / debt recovery teams.Strong background in Operations, Shared Services, Financial Operations, Collections or Payments.Proven experience improving operational processes and implementing automation.Experience managing external vendors and strategic partners.Experience managing departmental budgets and KPIs.Experience leading cross‐functional projects.Skills
Strong leadership and people management skills.Excellent analytical and problem‐solving abilities.Strong organizational skills.Strong project management capabilities.Ability to simplify complex operational processes.Data‐driven decision‐making.Excellent stakeholder management and communication skills.Fluent English.Nice to Have
Experience in the mobility, car rental, banking or fintech industries.Experience with ERP implementations.Power BI, SQL or advanced Excel.Knowledge of payment processing, chargebacks or card schemes.Lean Six Sigma or other continuous improvement methodologies.Success in This Role
During your first 12 months, you will implement accurate, actionable reporting to measure recovery performance, collection effectiveness, team productivity, and operational efficiency.Improve customer receivables recovery rates.Reduce operational costs through automation and process optimization.Successfully lead the department's migration to new business systems.Increase operational efficiency by reducing manual work.Build standardised processes across all Group companies.Strengthen relationships with banking and payment partners.Deliver reliable operational reporting and performance visibility.
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