Junior Sap Fi Consultant – Lisbon Or Porto | Global Team
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Job Description
Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team.
Main responsibilities:
Receive and review user tickets.
Check that the ticket contains the required information.
Contact the user when additional information is needed.
Perform basic checks and first-level troubleshooting.
Solve simple and known issues using existing procedures and documentation.
Categorize and prioritize tickets correctly.
Route complex or functional/technical issues to the appropriate L2/L3 team.
Keep tickets updated and ensure proper follow-up.
Support users with clear and simple communication.
Contribute to knowledge documentation and continuous improvement.
Profile
Previous experience inaccounting or financial processes.
Good understanding of basic accounting concepts, such as:Accounts Payable / Accounts Receivable
General Ledger
Invoices and payments
Cost centers
Month-end closing activities
Experience withSAPis a plus, especiallySAP FI, but not mandatory.
Good communication and customer-oriented mindset.
Ability to understand a user issue, perform basic analysis and collect the right information before escalation.
Organized, rigorous and able to follow procedures.
Comfortable working in aninternational environment.
Good level ofFrench andEnglish.
About Inetum
Proudly recognized as aTop Employer, we prioritize our employees' growth and well-being.
As aleading companyinSAP solutionimplementation, we offer unparalleled opportunities to work on cutting-edge projects.
Join a team that fostersinnovationand continuous improvement.
Are you passionate about SAP solutions and looking to advance your career with a market leader?
Additional Information
Work Location: Lisbon or Porto
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