B2B Digital Advertising Support Specialist

B2B Digital Advertising Support SpecialistLocation: Lisbon, Portugal (On-site)
Languages: Spanish (C1), English (B2)
Start Date: 19 March **
Contract Duration: 6 months (with potential extension)
EU work permit required: No
Job Information
Client / Employer: Jobio
Job reference: aeecf2d03eb7edc9eda1beaa
Listing type: Basic
About the RoleAre you passionate about digital advertising, paid campaigns, and customer experience?
This is your opportunity to join a global technology‐driven environment, supporting advertisers who use industry‐leading advertising solutions.
As a B2B Digital Advertising Support Specialist, you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools.
You'll work at the intersection of marketing, technology, and customer success, where your impact will be visible from day one.
Please note: Due to confidentiality requirements, the client's name cannot be disclosed.
Key Responsibilities
Take an active role from day one in identifying initiatives to improve service quality and overall advertiser experience.
Manage and resolve end‐to‐end product troubleshooting and advertiser inquiries across email and chat channels.
Own customer cases fully, collaborating closely with internal Product Operations and Engineering teams to resolve technical issues, product‐related questions, and generic platform inquiries.
Drive Customer Satisfaction (CSAT) by ensuring high service quality throughout the full case journey and provide clear, proactive updates to advertisers at every touchpoint.
Ensure strict adherence to Service Level Agreements (SLAs) while maintaining best‐in‐class productivity.
Partner with in‐house technical specialists to educate advertisers on product features, common issue types, and best practices for advertising success.
Your Profile
Proven experience in paid campaign management.
Degree in Marketing or a related field.
Hands‐on experience in Digital Marketing.
Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals.
Excellent customer service and problem‐solving skills.
Ability to work independently as well as collaboratively in a team environment.
Working Schedule
Initial Schedule (first phase):
Monday to Sunday | 07:*:00
Rotating shifts: 07:*:00, 10:*:00 with rotating days off.
Future Schedule (TBC by client): 24/7 rotational shifts, Monday to Sunday.
Compensation & Benefits
Base Salary: €920 gross/month (paid in 14 months)
Complexity Bonus: €* gross/month (paid in 11 months)
Meal Allowance: €7.63 net per working day
Health Insurance: Available from Day 1 (monthly payment, free after 6 months of contract)
Why Join?
Work in a high‐growth digital advertising environment.
Gain hands‐on exposure to cutting‐edge advertising products.
Build a strong international career in B2B Digital Marketing & AdTech.
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