Team Lead Gbs Hr Services

Team Lead GBS HR Services (Maternity Cover)
Team Lead GBS HR Services (Maternity Cover)
Purpose & Overall Relevance for the Organization
The Team Leader GBS HR Services - Hiring Operations will be responsible for the day-to-day operational leadership and delivery of Hiring and Transfer Operations services within the GBS HR Services organization, supporting Germany, Netherlands, Portugal, Switzerland and France.
Reporting to the Manager GBS HR Services, this role ensures the high-quality, compliance, and timely execution of all hiring and employee transfer processes across the supported countries, while fostering a strong performance culture within the team.
The role plays a critical part in delivering a seamless candidate and employee experience through the effective management of hiring, onboarding, internal mobility, and employee transfer activities. Acting as a key partner to Talent Acquisition, HR Business Partners, Payroll, Business Leaders, Legal and Global Process Owners, the Team Leader ensures operational excellence, process compliance, and continuous improvement across all supported services.
Key Responsibilities
Operational Delivery & Case Management
Ensure end-to-end delivery of Hiring Operations and Employee Transfer services for Germany, Netherlands, and Portugal in line with global standards, local legislation, SLAs, and operational objectives.
Oversee the accurate and timely execution of all hiring and workforce movement transactions, including external hires, internal hires, promotions, transfers, contract amendments, organizational changes, international transfers, reorganizations, and other employee lifecycle events.
Monitor service quality, workload distribution, transaction queues, resource allocation, and operational priorities to ensure stable and predictable service delivery.
Act as the first level escalation point for complex hiring and employee movement cases requiring operational guidance or resolution.
Ensure all transactions are completed accurately within established timelines while maintaining compliance with company policies and local labor regulations.
Drive timely resolution of process exceptions, data discrepancies, and operational challenges while maintaining high levels of customer satisfaction.
Ensure accurate case management, process documentation, knowledge management, and adherence to established operating procedures.
Prepare and communicate operational performance updates, service metrics, productivity insights, and improvement plans to leadership and stakeholders.
Monitor hiring and transfer volumes, service levels, backlog management, and operational risks to proactively address potential delivery challenges.
Lead, coach, and develop a team of Specialists and Senior Specialists, promoting employee engagement, accountability, well-being, and inclusion within the team.
Foster a quality-first, customer-centric, and continuous improvement mindset within the team.
Set clear performance goals, priorities and KPIs aligned with HR Services objectives.
Conduct regular performance reviews, coaching conversations, and development planning sessions.
Drive onboarding, cross-training, and knowledge-sharing initiatives to enhance operational resilience and flexibility.
Support workforce planning, recruitment, and succession planning activities.
Stakeholder & Business Partnership
Act as the primary operational interface for Talent Acquisition, HR Business Partners, HR Services, Legal, Payroll, and business stakeholders across Germany, Netherlands, Portugal, Switzerland and France.
Serve as a trusted advisor and escalation point for hiring, and employee transfer operational topics.
Support organizational changes, business growth initiatives, workforce planning activities, and transformation projects requiring hiring or transfer operational support.
Collaborate closely with Talent Acquisition teams to ensure seamless transition from recruitment to onboarding and employee setup processes.
Foster strong stakeholder relationships and proactively address business needs and operational challenges.
Ensure all hiring and employee movement activities are executed in compliance with company policies, governance frameworks, local Labor laws, data privacy requirements, and internal controls.
Maintain high standards of employee master data accuracy, documentation completeness, and process compliance.
Monitor transaction quality and adherence to established controls and approval processes.
Identify operational risks, control gaps, and data quality issues, implementing corrective and preventive actions where required.
Support internal and external audits by ensuring documentation readiness, audit compliance, and timely responses.
Ensure compliance with country-specific regulatory requirements related to employment contracts, employee transfers, and workforce