Noc Specialist

We are looking for a NOC Specialist.
Responsibilities Continuously monitor the performance and availability of network infrastructure, servers, and telecommunications links through centralized monitoring platforms Interpret, analyze, and triage alerts generated by network monitoring tools Perform routine connectivity checks and preventive validation activities Register, classify, and perform initial troubleshooting of network and connectivity incidents Identify and isolate network issues such as hardware failures, link saturation, routing problems, and service disruptions, applying documented mitigation procedures and workarounds Escalate complex incidents to Network Engineering (L3), Security Operations (SOC), or external vendors/providers while ensuring proper ticket follow-up Act as the primary point of contact during Major Network Incidents, coordinating communications across internal teams and stakeholders Provide timely and clear incident status updates throughout the incident lifecycle Ensure accurate shift handovers, guaranteeing continuity of operations and incident ownership Follow operational runbooks and standard operating procedures to resolve alerts and incidents Maintain and update operational documentation, network diagrams, and knowledge base articles Track infrastructure availability, response times, and SLA metrics to support operational reporting and continuous improvement Requirements Experience working in a Network Operations Center (NOC) or similar IT Operations environment Strong understanding of networking fundamentals and the OSI model (Layers 1–4) Knowledge of TCP/IP, DNS, DHCP, VLANs, and routing/switching concepts (BGP, OSPF) Hands-on experience with network monitoring tools such as Zabbix, Nagios, SolarWinds, Datadog, Grafana, or similar platforms Familiarity with network troubleshooting tools and commands, including ping, traceroute, mtr, nslookup, and tcpdump Experience using ITSM platforms such as ServiceNow or Jira Service Management Basic understanding of network security concepts, including Firewalls and VPNs Strong analytical and troubleshooting skills with the ability to prioritize incidents in a fast-paced environment Nice to Have Experience working in 24/7 operational environments with shift rotations Knowledge of ITIL processes and best practices Experience supporting telecommunications or enterprise network infrastructures Basic scripting or automation skills (PowerShell, Bash, Python) Networking certifications such as CCNA, Network+, or equivalent Experience working in international and multicultural environments Proactive mindset with a strong focus on operational excellence and continuous improvement Location Porto Work Model Hybrid Experience Level Mid-Senior (2-3 years) Salary Package & Benefits **€
- € + Meal Allowance + Flex Benefits + Travel allowance #J-***-Ljbffr