Customer Support-Digital Advertising
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Job Summary
Are you a customer-focused professional looking to advance your career in
digital advertising support
?
We are seeking an
Operations Customer Expert
to join our multicultural team in
Lisbon, Portugal
.
In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing presence, manage self-serve advertising tools, and achieve high campaign performance.
You will deliver high-quality customer experience through
chat, email, and phone channels
while maintaining high
Customer Satisfaction (CSAT)
standards.
Key Responsibilities
SMB Business Growth:
Guide small and medium businesses in leveraging self-serve digital advertising solutions.
Omnichannel Support:
Resolve client inquiries via chat, email, and phone efficiently and professionally.
Product Optimization:
Provide pre-sales and post-sales technical and product guidance on ad management tools.
CSAT & Experience:
Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service.
Issue Resolution:
De-escalate sensitive customer issues with strong communication and problem-solving skills.
Requirements
Language Proficiency:
Advanced to fluent written and spoken
English (C1 minimum)
.
Skills:
Excellent interpersonal skills, empathy, active listening, and strong situation de-escalation abilities.
Tech Aptitude:
Fast learner capable of managing multiple software systems and learning complex product tools.
Data Privacy:
Ability to handle confidential client information with high integrity.
Paid Training & Career Development
Comprehensive Onboarding:
~15 working days of full-time training (8h/day in English) covering product tools, customer management, and system operations.
Training Allowance:
Paid training compensation provided upon successful completion.
What We Offer
Contract:
12-month initial contract with a clear pathway to permanent employment.
Benefits:
Private Health & Dental Insurance upon signing.
Perks:
Monthly Meal Allowance (prepaid card) + statutory Holiday and Christmas allowances.
Vacation:
22 days of paid annual leave plus Portuguese public holiday compensations
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