Multilingual Backoffice Cx Specialist Email Support

Há 6 dias

Braga, Portugal Smartbox Italia Tempo integral

Smartbox Group in Carcavelos is seeking a Backoffice Customer Experience Specialist (PT-EN) to bridge human empathy with smart tech.
You will handle written communications to deliver clear, accurate solutions to B2C and B2B partners across Europe, using translation tools and CRM systems.
Key duties include interpreting inquiries with AI tools, managing email and ticket workflows, and guiding partners through operations while maintaining high-quality responses and fast turnaround times.
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