Basque-Speaking Streaming Service Support Specialist

Catalan-Speaking Streaming Service Support Specialist Job Title:
Catalan-Speaking Streaming Service Support Specialist
Location:
Remote (Work from Home in Portugal)
Job Type:
Full-Time (40 hrs/week, Rotational Shifts)
About the Job Are you fluent in Catalan with a passion for entertainment, digital streaming, and technology?
We are seeking enthusiastic, customer-focused individuals to join our international support team working
remotely from anywhere in Portugal, representing one of the world's leading video streaming platforms
In this role, you will act as a primary point of contact for Catalan-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience—all from the comfort of your home.
The Role
Subscriber Assistance:
Support Catalan-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.
Technical Troubleshooting:
Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.
Content Guidance:
Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.
Customer Retention & Loyalty:
Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.
Working Model & Location
Location:
Remote in Portugal.
Work Model:
Full-time, 100% Work from Home (Remote) model within continental Portugal or islands.
Schedule:
Rotational operational shifts (40 hours per week).
Relocation & Work-From-Home Support
Home Office Equipment:
Full IT workstation setup (PC, headset, and secure access peripherals) provided and delivered to your home.
Flight Reimbursement:
Initial flight ticket to Portugal reimbursed after successful completion of the probation period (for candidates relocating from abroad).
Administrative Setup:
Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).
Virtual Onboarding:
Paid digital onboarding and training program to set you up for success.
What We Offer
Salary:
Highly competitive base salary tailored to Catalan language profiles in Portugal, plus language and performance-linked bonuses.
Benefits:
Comprehensive private health and dental insurance, meal allowance vouchers, and remote work allowance.
Company Culture:
Virtual team building, corporate wellness initiatives, and a supportive, inclusive international community.
Career Path:
Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.
Requirements
Language Skills:
Native or Near-Native command of Catalan (C1/C2) with good working proficiency in English (B2).
(Proficiency in Spanish is a strong plus).
Eligibility:
Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
Home Setup:
Stable high-speed fiber internet connection and a quiet home office environment.
Tech Literacy:
Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).
Soft Skills:
Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.