French-Speaking Customer Service Advisor | Energy Sector

Do you speak fluent French and are you looking for a new professional opportunity in Guimarães? Join Armatis
Armatis is one of the leading customer relationship outsourcing companies in the European market. With more than
37 years of experience
, we offer a wide range of services, from traditional customer support solutions to innovative digital approaches, supporting our clients throughout the entire customer journey.
As our business continues to grow, along with the projects we manage for our clients and partners, we are looking for communicative and motivated French-speaking professionals who would like to join us and identify with our core values:
commitment, team spirit, accountability and diversity
.
Take the next step in your career by joining a fast-growing project in the energy sector
Work organisation and location
You will work in our modern offices located in
Guimarães
, within a dynamic, welcoming and well-equipped working environment.
To ensure a smooth onboarding process and provide you with the appropriate support, the first few months will be office-based. After
3 to 4 months
, you may be eligible for remote work, provided that your performance is consistently in line with the expected targets.
Your responsibilities
As a
French-Speaking Customer Service Advisor
, your main responsibilities will include:
Making and receiving calls to assist customers with their enquiries
Handling customer requests through back-office channels
Advising and supporting customers throughout their experience
Identifying customer needs and offering appropriate solutions
Handling objections and complaints professionally
Performing sales-related tasks according to the project's requirements
Ensuring a high-quality customer service experience
Using different IT applications, systems and digital tools
What we offer
Employment contract from the first day of training
Paid initial training
Attractive salary package
Attendance bonus
Genuine opportunities for career development and progression
The opportunity to join a dynamic and friendly team
A modern and well-equipped working environment
Office location in
Guimarães
Possibility of remote work after an initial period of
3 to 4 months
, subject to meeting the expected performance targets
Discounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports and fashion
What we are looking for
Excellent command of French, both written and spoken:
C1 or C2 level is mandatory
Good theoretical and practical computer skills
Excellent interpersonal and communication skills
Strong customer service mindset and results-oriented approach
Proactive attitude and ability to suggest effective solutions
Previous experience in
Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles
is considered an advantage
Availability to work variable and rotating schedules
Availability for a full-time position:
40 hours per week, 8 hours per day
This position is intended for candidates who are already residing in Portugal. We do not provide relocation or relocation assistance.
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Date de prise de poste : **
Avantages : Corporate benefits
Poste: CHARGE-E DE CLIENTELE
Data d'entrée / Start date: **
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