Customer Support Agent – Business Payments Platform — Spanish
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About the Role
We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform.
The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.
Key Responsibilities
Provide B2B customer support through phone, email and/or chat.
Assist business clients with platform, account and service-related questions.
Investigate technical and operational issues and provide effective solutions.
Verify account-holder details in accordance with established procedures.
Maintain accurate records and comply with internal policies and applicable requirements.
Deliver professional, customer-focused service.
Fluent Spanish and English.
Previous experience in paid campaign management.
Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
Familiarity with social media platforms and basic digital advertising.
Strong communication and customer-service skills.
Availability for rotating 24/7 shifts, including nights.
Languages
Spanish / English
Salary
€900-€950 gross/month (source salary: €930)
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.
Relocation
No relocation support provided.
Benefits
€7.63 net meal allowance per working day
€65 complexity bonus
A Marketing-related degree is an advantage.
#J-*-Ljbffr
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