Global People Experience Lead

About the role As the Convatec Business Services (CBS) Global People Experience Lead, Workforce Administration, you will optimize, direct, manage, and continuously evolve Workforce Administration services across Convatec to deliver a seamless and frictionless experience for employees, managers, and HR stakeholders globally.
The Global People Experience Lead is a role responsible for defining, delivering, and continuously improving Workforce Administration services through Convatec's Global Business Services (CBS) operating model.
The role owns the end-to-end Workforce Administration service portfolio, including employee lifecycle administration, onboarding, organizational and job changes, employee data management, absence administration, employment documentation, offboarding, and workforce compliance processes.
Leading a global team of Workforce Administration experts, you will translate People strategy into scalable, high-performing operational services that enable a positive employee experience while driving operational excellence, standardization, compliance, and efficiency.
As a key member of the People Experience Leadership Team, you will work closely with People Solutions, People Partners, Payroll, Talent Acquisition, HR Technology, and HR Centres of Excellence to shape and enhance service delivery, drive transformation initiatives, and ensure Workforce Administration services continue to meet the evolving needs of the business.
About You You are an experienced HR Operations, Workforce Administration, Shared Services, or GBS leader with a proven track record of leading global teams in complex, matrixed organizations.
You bring strong stakeholder management skills, a continuous improvement mindset, and a passion for delivering exceptional employee experiences.
Comfortable operating at both strategic and operational levels, you excel at driving transformation, simplifying processes, and building scalable, high-performing services through people, process, and technology.
Key Duties & Responsibilities Workforce Administration Service Leadership
Own the global Workforce Administration service portfolio, ensuring consistent, high-quality delivery across all regions and countries.
Lead Workforce Administration operations through a customer-centric and experience-led approach, balancing employee experience, compliance, efficiency, and scalability.
Ensure services are delivered in line with agreed service levels, operational controls, and quality standards.
Drive service maturity through the adoption of best practices, standard operating procedures, and governance frameworks.
Partner with stakeholders to continuously evolve Workforce Administration capabilities in support of Convatec's People strategy.
Operational Excellence & Service Transformation
Translate People Solutions and HR COE strategies into scalable and sustainable operational services.
Identify opportunities to simplify, digitize, automate, and improve Workforce Administration processes.
Partner with HR Technology and Transformation teams to modernize service delivery through technology, self-service, workflow optimization, and AI-enabled solutions.
Lead continuous improvement initiatives focused on enhancing efficiency, reducing manual effort, and improving employee and manager experiences.
Drive standardization while ensuring compliance with local regulatory requirements.
Employee Lifecycle Administration
New hire administration and onboarding.
Employee data management and maintenance.
Job changes, promotions, transfers, and organizational updates.
Leave and absence administration.
Employment contract and documentation management.
Employment verification processes.
Employee records and document governance.
Offboarding and termination administration.
Governance, Compliance & Risk Management
Ensure compliance with company policies, regulatory requirements, employment legislation, and data privacy standards.
Own key operational controls supporting employee data accuracy, payroll readiness, and workforce administration compliance.
Maintain robust audit readiness and documentation standards across all Workforce Administration processes.
Monitor operational risks and implement corrective and preventative actions where necessary.
Partner with Payroll, HR Technology, and compliance stakeholders to ensure end-to-end process integrity.
Stakeholder Partnership & Influence
Act as the primary operational partner for People Solutions, Payroll, Talent Acquisition, HR Technology, People Partners, and HR Business Partners.
Build trusted relationships with senior stakeholders to align Workforce Administration services with business priorities.
Serve as the key connector between Centres of Excellence and operational delivery teams.
Leverage operational data, employee feedback, and service insights to influen