Senior Genesys Engineer

At Nimber, we're looking for an experiencedSenior Genesys Engineer / Developerto join a challenging project within the banking sector, focused on the development, maintenance and modernisation of contact centre solutions.
You'll work withGenesys On-Premise technologies, ensuring the reliability, performance and continuous improvement of critical telephony and customer interaction systems.
Beyond maintaining the existing infrastructure, you'll play an important role in a strategicmigration from Genesys On-Premise to Diabolocom, contributing to the evolution of the contact centre ecosystem.
This role combinestelephony engineering, software development and system integration, with opportunities to work on modern web technologies such as React.
What You'll Be Doing
Design, configure, develop and maintainGenesys On-Premise solutions, including routing, IVR, reporting and outbound campaigns.
Work withGenesys Framework, URS, Composer, Info Mart (GIM) and Pulse.
Manage and troubleshootVoIP and telephony infrastructure, including SIP trunks, SBCs and voice routing.
Participate in the technical assessment, planning and implementation of theGenesys-to-Diabolocom migration.
ProvideL3 technical support, investigating complex incidents related to call routing, voice quality and system integrations.
Develop and maintain integrations between contact centre platforms, CRM systems and databases.
Collaborate with infrastructure, development and business teams to ensure reliable and scalable solutions.
Contribute to the development of custom agent desktop interfaces and widgets usingReact and JavaScript, where applicable.
Identify opportunities for automation, performance optimisation and continuous improvement.
What We're Looking For
At least 5 years of hands-on experience with Genesys On-Premisesolutions.
Strong knowledge ofGenesys Framework, URS (Universal Routing Server) and routing configurations.
Proven experience withGenesys Composer and IVR development.
Solid understanding ofVoIP and telephony protocols, including SIP, RTP and SDP.
Experience working withSession Border Controllers (SBCs), such as AudioCodes or Oracle.
Familiarity withSQL databases, particularly Microsoft SQL Server or Oracle, for reporting and data analysis.
Experience troubleshooting complex contact centre and telephony environments.
Strong analytical, problem-solving and communication skills.
Ability to work independently and collaborate with multidisciplinary teams.
Fluent English, both written and spoken.
Nice to Have
Experience withDiabolocomor contact centre migrations to cloud-based CCaaS platforms.
Frontend development experience withReact.js, Vue.js or Angular.
Knowledge ofREST APIs and web services integrations.
Genesys Certified Professional (GCP)orGenesys Certified Developer (GCD)certification.
Experience working withAgile methodologies, particularly Scrum or Kanban.
Professional proficiency in French, particularly for collaboration with international teams and technology providers.
Why Nimber?
At Nimber, we don't believe in simply filling vacancies.
We believe in connecting talented people with meaningful challenges, encouraging innovation and creating opportunities to make a real impact.
If you're passionate about contact centre technologies, enjoy solving complex telephony challenges and want to contribute to a major platform transformation, we'd love to hear from you.
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