User Access Lead For Pilot Lines

International Iberian Nanotechnology Laboratory (INL) Organisation/Company International Iberian Nanotechnology Laboratory (INL) Research Field Engineering Researcher Profile Other Profession Positions Bachelor Positions Application Deadline 2 Nov ***:59 (Europe/Lisbon) Country Portugal Type of Contract Temporary Job Status Full-time Hours Per Week 40 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No
Contract Duration:
31 months (possible extension to 36 pending funding approval)
Expected Starting Date: December
Salary Range: 37k – 43k annual gross
Group/Unit:
Research Support for Excellence
Employment Type:
Full time
Number of Vacancies: 1
Job Reference:
Ref.**
Open Date for Applications:
October 13th,
Close Date for Applications:
November 2nd, **, 23h59m (Lisbon Time)
Profile We are looking for an User Officer to be the single point of contact for external users of INL's pilot-line and research core facilities services. The role owns the end-to-end user journey, from request intake, eligibility screening, allocation, service tracking and Service Level Agreement (SLA) to feedback and reporting into project governance and pilot-lines KPIs. The User Officer will work in close collaboration with other units (i.E., Research Core Facilities, Quality Management, Strategy Office, Technology Transfer Office, Finance, Communication, Conferences & Marketing, and Project coordination teams) that provide technical, quality, strategic and legal input at each step. The User Officer will also liaise with other project governance and partners (e.G., in pilot lines) to ensure coordination of similar activities at the consortium level.
Job Duties The main responsibilities will include:
User Front Office & Request Management
Operate the single intake channel (email/webform) for external users of INL ́s pilot line and research core facilities services.
Register, categorise and prioritise services requests, assign owners, deadlines and status.
Maintain accurate, auditable records of facility usage — by project, user and date — to meet reporting obligations towards funding authorities.
Screen user eligibility and perform basic feasibility checks in collaboration with Research Core Facilities and projects WPs coordinators, when applicable, including due diligence for pilot line and project specific access rules.
Support allocation procedures by shaping implementation plans involving INL infrastructure and maintaining allocation and usage records.
Service Quality & SLA Monitoring
Track service delivery against agreed service level commitments (e.G., response time, quality metrics) for pilot lines and research core facilities services.
Collect user feedback, record deviation and non-conformities, and follow up on corrective and preventive actions together with Quality Management and Research Core Facilities.
Maintain operating procedures for request intake, incident handling and quality assurance, aligned with ISO frameworks adopted by INL.
Organise regular technical follow-up meetings and service reviews and contribute to periodic services reviews with the Research Core Facilities and quality and project management.
Access Framework & Integration with the European One-Stop-Shop
Keep the catalogue of INL's pilot lines and research core facilities services, capacities and access time windows up to date.
Together with INL Strategy Office, represent INL's services and access rules in the common European entry points, including the shared one-stop-shop office through which users reach the pilot-line services.
Support the operational set-up of the One-Stop-Shop Office as APECS Technology Hub node, including interfaces with EUROCDP/Design enablement teams, where relevant.
Open Calls and Administrative Tasks for Access
Contribute to the design and implementation of open calls for external access (e.G., scope, eligibility, evaluation criteria, prioritisation rules), aligned with applicable access schemes.
Manage the administrative workflow of granting access to users, from call publication to access decision, contracting and onboarding.
Screen access requests for export control and dual-use compliance, in coordination with Technology Transfer Office and Legal Services teams, prior to granting access to sensitive pilot-line capabilities.
Support the drafting and review of access agreements, NDAs and, where relevant, material transfer agreements, working with Technology Transfer Office and Legal Services teams.
Ecosystem Interfaces & Visibility
Support coordination with the European Chips initiatives and related platforms, namely the European Chip Design Platform and national Chips Competence Centres.
Contribute to the development of service