Lisbon Banking Support Specialist — Portuguese

Summary
We are hiring Portuguese-speaking Banking Customer Support Specialists for an onsite opportunity in Lisbon.
This role is perfect for professionals with banking knowledge, customer service experience, and strong communication skills who want to grow within an international environment.
You will support customers through inbound communication channels, assist with banking-related requests, and ensure an excellent customer experience while following strict compliance and security procedures.
This position offers professional training, career growth opportunities, and relocation support for eligible candidates ready to build a stable international career in Portugal.
Responsibilities Deliver professional customer support for banking-related inquiries
Handle inbound customer contacts through phone, email, and digital channels
Support clients with account information, banking operations, and service requests
Ensure high levels of customer satisfaction and service quality
Follow internal procedures, regulatory standards, and security policies
Escalate complex situations to the appropriate internal teams
Maintain accurate documentation and confidentiality standards
Work efficiently in a dynamic onsite environment with performance targets Requirements Portuguese language proficiency at C1 level or higher
English level B2 minimum
Minimum 1 year of experience in banking support, customer support, contact center, financial services, or similar roles
At least 6 months of professional experience is mandatory for all applicants
Banking technical knowledge is highly preferred
Excellent written and verbal communication skills
Strong interpretation, argumentation, and customer service abilities
Good computer skills and multitasking capability
Ability to work under pressure and within performance metrics
Team-oriented mindset and professional attitude
Minimum education level: High school diploma, university studies, or bachelor degree Mandatory Certification Requirement
LOCAL CANDIDATES ONLYOnly EU Portuguese candidates will be considered.
Candidates must present one of the following certifications during application submission: PDEADS Certification (People Directly Involved in Insurance Distribution Activities)OR
DMIF Certification (Markets in Financial Instruments Directive – Mi FID II) Applications without one of the mandatory certifications cannot proceed in the recruitment process.
Training Information
The training period lasts 23 working days from 09:00 to 18:00.
Training includes: Integration into the international operations team
Training for internal software and systems
Comprehensive product and service training
Customer communication management through phone, email, and chat channels
Practical work environment training and independent implementation of training content The intensive onboarding process is designed to support long-term career success and professional growth.
Compensation & Contract Information
On the first day of training, candidates will sign a training agreement including information regarding schedule and training duration.
Successful completion of training will result in signing the employment contract.
The training period will be proportionally compensated for candidates who successfully complete it.
If training is terminated early by the candidate, compensation will not be provided.
Additional training-related expenses are not reimbursed.
Why Work With Us Relocation support provided for eligible candidates
Stable international career opportunity
Professional paid onboarding and training
Modern office environment in Lisbon
Multicultural and supportive workplace
Career progression opportunities within an international company
Opportunity to gain experience in banking and financial operations Important Information
Only local candidates with the required Portuguese language skills will be hired.
EU jobs require relocation to the country of employment.
Even if a role is remote, local candidates are required.
Applicants must hold valid EU citizenship and an active passport.
Versão Portuguesa
Resumo
Estamos a recrutar Especialistas de Apoio Bancário fluentes em Português para uma oportunidade onsite em Lisboa.
Esta função é ideal para profissionais com conhecimentos bancários, experiência em apoio ao cliente e fortes competências de comunicação que pretendem crescer num ambiente internacional.
O profissional será responsável pelo suporte ao cliente através de canais inbound, acompanhamento de operações bancárias e prestação de um serviço de elevada qualidade, garantindo sempre o cumprimento rigoroso dos procedimentos internos, regulamentares e de segurança.
A posição oferece formação profissional, oportunidades de crescimento e apoio à relocation para candidatos elegíveis qu