Customer Care Specialist
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Customer Care Specialist (Italian Speaker)Available vacancies Customer Care Specialist (Italian Speaker)About BarkynBarkyn is on a mission to reinvent the pet space in Europe.
From personalized health plans to tailored nutrition and vet support, we're building a brand that's redefining how dogs (and soon more) live healthier, longer lives.
Backed by top-tier investors and loved by tens of thousands of customers, we're scaling fast and thinking bigger than ever.
Your RoleWe're looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.
Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer's eyes.
We're looking for a communicative and empathetic person who genuinely loves dogs.
You don't need to be an expert in dog nutrition today
- we'll teach you everything.
What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.
What You'll Do
Communicate with customers daily via phone, email, chat, and social mediaPresent our offer to potential customers considering meals for their dogsManage customer accounts and support changes to orders and plansMake independent decisions to solve customer issues efficientlyProactively suggest ideas to strengthen customer relationships and improve the experienceLearn about dog health and nutrition to become a specialist in the fieldWhat We're Looking ForMandatory1-3 years of experience in Customer Support within a consumer brand (subscription or e-commerce experience is preferred)Native-level written and spoken proficiency in ItalianFluent in EnglishGenuine love for dogs and curiosity about dog-related topicsComfortable working with CX systems and support toolsStrong problem-solving mindset, organized, and empatheticNice to HaveExperience in DTC food, pet, or health categoriesNative-level proficiency in more than one of the referenced languagesHas a dogBenefitsHealthcareHybrid work model (office in Oporto, Portugal)Learning & development budgetDiscount on Barkyn plansBirthday day offDog-friendly officeCS Fixed-term Remote *** Barcelona
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