Senior User Support Engineer

Há 1 semana

Lisboa, Portugal Mwdn Ltd. Tempo integral

MWDN Ltd. is seeking a passionate User Support Engineer in Portugal to own the customer support function for a mobile-focused entertainment project. You will handle in-app chat, email and web inquiries in English, troubleshoot playback and account issues, and manage payments and refunds in line with approved policies. You'll use Zendesk/Intercom, contribute to knowledge base updates and collaborate with cross-functional teams to improve user experience.