Senior User Support Engineer
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MWDN Ltd. is seeking a passionate User Support Engineer in Portugal to own the customer support function for a mobile-focused entertainment project. You will handle in-app chat, email and web inquiries in English, troubleshoot playback and account issues, and manage payments and refunds in line with approved policies. You'll use Zendesk/Intercom, contribute to knowledge base updates and collaborate with cross-functional teams to improve user experience.