Staffing & Operations Senior Coordinator (M&E)

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in **. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures -and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do
Enterprise Services (ES) was established in *
* to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations
- such as Procurement & Payables, Global Finance Operations, and Executive Support Services
- alongside specialist expertise including Real Estate, Travel, and Meetings & Events.
United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG's market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.
Within Meetings & Events (M&E), BCG's rapid growth and transformation has driven the team to evolve to meet the demands of an increasingly complex global event portfolio
- building more rigorous operational infrastructure, scaling contingent workforce capabilities, and embedding technology and innovation into how we plan and deliver events worldwide.
The team approaches this work with an entrepreneurial, data-driven, and customer-centric mindset, always questioning the status quo and proactively seeking opportunities for improvement, while reinforcing an inclusive culture grounded in collaboration, continuous learning, and adaptability.
The M&E Staffing & Operations Senior Coordinator provides essential administrative and operational support to M&E's staffing function, working closely with the Global Events Management (GEMs) Staffing & Operations Team and under the direction of the M&E Management, Senior Manager.
This role ensures that the administrative and operational foundations of the staffing function are executed accurately and consistently — managing the tools the team relies on, overseeing the administrative lifecycle of contingent workers and contracts, and taking full responsibility for the GEMs volunteer network program. In addition to staffing support, this role contributes to broader operational initiatives as directed.
Key areas of responsibility include (but are not limited to): Tool Maintenance & Data Hygiene: Maintain and ensure the reliability of operational tools across the staffing function and broader GEM team
- including trackers, dashboards, hours tracking tools, and any future platforms. Ensure data is accurately maintained, consistently formatted, and up to date so the team can trust what they are working from.
Administrative & Financial Lifecycle: Execute the administrative lifecycle of staffing engagements, including contracting, invoicing, payment processing, and expense approvals. Ensure all administrative steps are completed accurately, on time, and in compliance with M&E's operational and financial standards.
Contingent Worker Onboarding & Lifecycle Administration: Coordinate the end-to-end administrative lifecycle of contingent workers, including system setup, onboarding documentation, hours tracking, compliance requirements, and offboarding. Serve as a reliable point of contact for CWs on administrative matters.
Volunteer Network Program: Manage the coordination and governance of M&E's internal volunteer pool, including volunteer intake, database maintenance, communications, logistics, and ensuring the program operates against defined processes and standards.
Cross-Functional & Initiative Support: Provide coordination and administrative support to cross-portfolio operational initiatives and projects as directed by the Meetings and Events Management, Senior Manager, contributing to process documentation, data gathering, and implementation tracking.
Process & Tool Innovation: Bring curiosity and initiative to identify opportunities to reduce manual effort and improve consistency across operational tools and