Associate - S&M - Customer Success 5A

Description
- Inviting applications for the role of the Sales Program Specialist – Process Associate – Dutch – Hybrid Lisbon
Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers.
As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail.
Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment.
The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities:
become and remain knowledgeable and passionate about leading social media products and community standards; have strong interpersonal skills, verbal and written communication skills; provide support through a variety of channels, including online chat, emails, instant messaging and phone calls; collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser's business needs; act as a point of contact to provide consultative support on agencies and advertisers accounts; drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction; educate advertisers on product usage, troubleshoot and resolve complex cases; complete the required tasks within the agreed turnaround times and standards of quality; have good language requirements complete and pass all required training provided by the client; Minimum

Qualifications:
experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field; comfortable over the phone and navigating CRM systems; ability to provide exceptional customer support; have strong understanding of social media; Preferred

Qualifications:
preferably have experience working with social media monitoring; preferably have strong IT knowledge; preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one; preferably have experience working with small and medium-sized businesses; preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service; preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc Qualifications
- Bachelors
- Commerce, Bachelors
- Economics, Bachelors
- Finance, Masters
- Business Administration, Masters
- Business Analytics Certifications
- Certified Implementation Specialist
- Customer Service Management
- ServiceNowServiceNow, Customer Experience Certification (COPC)
- COPC Inc.
COPC Inc., Salesforce Certified Business Analyst
- SalesforceSalesforce Required Skills
- Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support Language Dutch (Required) Language Proficiency
- Advanced
- C1 Additional Job Location
-

Job Type
Regular Master Skill List
- S