Customer Support Representative
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Location:
Lisbon, Portugal (On-site / Brick & Mortar)
Start Date:
ASAP
Language Required:
Spanish (C1 minimum) & English (B2)
About the Role We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.
Key Responsibilities
Handle inbound phone calls in a fast-paced environment.
Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
De-escalate sensitive customer situations with empathy, patience, and resilience.
Requirements
Languages:
Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
Experience:
Mandatory prior customer service experience, ideally in high-volume phone support roles.
Skills:
Strong communication skills, active listening, empathy, and sound problem-solving abilities.
Resilience:
Ability to maintain professionalism and composure in challenging situations.
Compensation & Perks
Welcome Bonus:
€1,000 paid out in 12 equal monthly installments (€*/month) during your first year of employment.
Performance Bonus:
Up to €120 per month based on performance metrics.
Total Bonus Package:
Up to ~€** extra per month on top of your base salary.
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