Product Support Specialist
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Join to apply for the Product Support Specialist role at Advantage 360.
Since ****, Advantage 360 has been providing cutting‐edge billing, customer care, and POS software to nearly 200 customers worldwide.
Our extensive experience has guided our development process, resulting in products that are at the forefront of technology and innovation, meeting evolving industry requirements.
We pride ourselves on offering robust solutions to our clients, ensuring their satisfaction and operational efficiency.
Role Description
This is a full‐time remote role for a Product Support Specialist.
The specialist will be responsible for providing product support, delivering top‐notch customer support, analyzing customer issues, and ensuring customer satisfaction.
The specialist will also need to effectively communicate with customers and internal teams to troubleshoot and resolve product‐related issues.
Qualifications
Product Support and Customer Support skills
Strong analytical skills to understand and address customer issues
Excellent communication skills for efficient interaction with customers and teams
Customer satisfaction orientation to ensure clients are satisfied with the products and service
Ability to work independently and remotely
Bachelor's degree in Computer Science, Information Technology, or related field is a plus
Previous experience in the software industry is advantageous
Referrals increase your chances of interviewing at Advantage 360 by 2x.
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