Cloud Support Engineer

Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal---ABOUT THE OPPORTUNITYA senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat.
You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running.
If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on-call, fast-response culture, this is a contract with substance and scope.
---PROJECT & CONTEXTYou'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack.
The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale.
The role includes on-call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi-layer cloud, network, and access issues with minimal escalation.
Contract runs until 31 August ****, starting ASAP.
---WHAT WE'RE LOOKING FORExperience
- Senior-level background in cloud support, cloud operations, or platform engineeringCloud PlatformsAWS — mandatory, hands-on production experience (2+ years)Strong command of IAM, VPC networking, CloudWatch, CloudTrail, Config, and BackupExperience with AWS multi-account architecture and governanceWorking knowledge of GCP, Azure, or OpenStack (at least one additional platform)Solid understanding of cloud computing fundamentals: IaaS, PaaS, SaaSExperience configuring and optimising cloud resources: VPC, IAM, Auto ScalingContainer Orchestration & InfrastructureKubernetes — 2+ years of hands-on experience in production environmentsDocker and VM-based workload managementTerraform for infrastructure provisioning and change managementHelm charts for Kubernetes application deploymentCI/CD & ToolingCI/CD pipeline experience — Git-based workflows and automation tooling (2+ years)Familiarity with Rundeck for operational job scheduling and automationGrafana for monitoring and observabilityJIRA for incident and change trackingApplication Stack & ScriptingExperience supporting Java application stacks: Tomcat, JBoss, MySQL (2+ years)Linux system administration and troubleshooting (3+ years)Scripting proficiency in Bash, Python, and/or ZshSecurity & ComplianceHands-on implementation of security configurations, access controls, and IAM best practicesWorking knowledge of cloud security standards and governance frameworksOn-Call Operations
- On-call pager duty experience (1+ year) — comfortable owning incidents outside business hours---NICE TO HAVEFamiliarity with FinOps Foundation concepts and cloud cost optimisation frameworksExperience with Windows system administration alongside LinuxPowerShell scripting in a hybrid or Windows-adjacent cloud environmentExposure to OpenStack private cloud operationsBackground in enterprise SaaS or PaaS platform support at scale