B2B Digital Advertising Support Specialist

Location:
Lisbon, Portugal (On-site)Languages:
Italian C1 | English B2Start Date:
21 May **Contract Duration:
6 months (with potential extension)
About the RoleAre you passionate about
digital advertising, paid campaigns, and customer experience ?
This is your opportunity to join a
global technology-driven environment, supporting advertisers who use industry-leading advertising solutions.
As a
B2B Digital Advertising Support Specialist, you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools.
Youll work at the intersection of
marketing, technology, and customer success, where your impact will be visible from day one.
Please note: Due to confidentiality requirements, the clients name cannot be disclosed.
Key Responsibilities
Take an
active role from day one
in identifying initiatives to improve service quality and overall advertiser experience
Manage and resolve
end-to-end product troubleshooting
and advertiser inquiries across
email and chat channels
Own customer cases fully, collaborating closely with
internal Product Operations and Engineering teams
to resolve:
Technical issues
Product-related questions
Generic platform inquiries
Drive
Customer Satisfaction (CSAT)
by ensuring high service quality throughout the full case journey
Provide
clear, proactive updates
to advertisers at every touchpoint
Ensure strict adherence to
Service Level Agreements (SLAs)
while maintaining best-in-class productivity
Partner with
in-house technical specialists
to educate advertisers on:
Product features
Common issue types
Best practices for advertising success
Your ProfileWere looking for candidates who combine
digital marketing expertise
with a
strong customer-first mindset .
Mandatory Requirements:
Proven experience in
paid campaign management
Degree in
Marketing or a related field
Hands-on experience in
Digital Marketing
Previous experience in a
Contact Centre or Service Program
for an
Advertising Tech company
Strong familiarity with
social media platforms
and a solid understanding of
digital advertising fundamentals
Excellent
customer service and problem-solving skills
Ability to work
independently
as well as collaboratively in a team environment
Working ScheduleInitial Schedule (first phase):
Monday to Sunday |
07:*:00
Rotating shifts:
07:*:00
10:*:00
2 rotating days off
Future Schedule (TBC by client):
24/7 rotational shifts, Monday to Sunday
Compensation & Benefits
Salary Package:
Base Salary:
€1,** gross/month (paid in
14 months )
Complexity Bonus:
€* gross/month (paid in
11 months )
Meal Allowance:
€7.63 net per working day
Relocation & Accommodation (for candidates relocating from outside Portugal):
Room in a
shared apartment
for up to
12 months
Rent:
€280/month, utilities included
Cost deducted directly from payslip
Health Insurance:
Available
from Day 1
(monthly payment)
Free after
6 months of contract
Note: Candidates must already have or obtain
NIF and NISS
to enroll
Why Join?
Work in a
high-growth digital advertising environment
Gain hands-on exposure to
cutting-edge advertising products
Build a strong international career in
B2B Digital Marketing & AdTech
Relocate to
Lisbon, one of Europes most vibrant cities
If youre ready to combine your
marketing expertise
with a
customer-impact role
in digital advertising, this is the opportunity for you.
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