Program Support Team Executive

Job Purpose:
To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs
Responsibilities:
Responsible for first line support of program within 3 day KPI
Manage escalations to resolution
Generation and Distribution of all renewal processes from central tea
New Applications - Once passed by Sales team, process through to onboarding
License renewal management
Creation and Maintenance of Global Reporting Requirements
Coordinating with PSM and Support Team members to ensure quality level of service at all times
Escalation of issues to Management and others, and management of issue to resolution
Knowledge Skills and Experience:
Highly numerate
Time management and prioritizing skills
Good communication skills
Very good level of English
Working knowledge of Microsoft Word, Microsoft Excel and Outlook.
Interpersonal Skills
High attention to detail and accuracy
IT industry knowledge - Channel, Vendors, Programme and Competition would be an advantage
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
You may be exactly the person we're looking for At TD SYNNEX (NYSE: SNX), we're proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make we who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit or follow us on Twitter, LinkedIn, and Facebook