Tier 2 It Engineer: Mac/Windows, Identity
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PagerDuty, Inc. is hiring a Tier 2 Helpdesk Engineer to escalate complex IT issues across Mac/Windows endpoints, SaaS apps, identity, and collaboration tools. You will manage Jamf Pro, Intune, Entra ID, Zoom, Jira Cloud, and perform A/V coordination for internal events while delivering high-touch support to employees at all levels.
The role emphasizes empathy, calm communication, and strong technical depth, with a hybrid work model and opportunities to mentor others and improve playbooks.
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