Team Lead Gbs Credit
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Purpose including the management and development of the team Supervise the daily operations by adhering to the agreed SLAs towards the business partners; Ensure good relationships with business partners and the global functional Team on a proactive basis; Develop and report relevant KPI's for area of responsibility; Ensure that KPI's are maintained, achieved and reported in a correct and timely manner; Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work; Problem analyses and proposal or assessment of solutions, and respective implementation.
KNOWLEDGE SKILLS AND ABILITIES Complete familiarity with Microsoft Office or equivalent tools; Solid knowledge in the use of SAP; Solid knowledge of Order to Cash related functions Ability to read, write and communicate in English, Spanish and Portuguese in a business setting; Ability to work independently; Ability to pay close attention to detail.
; Problem solving and analytical skills; Hands-on attitude; Self-motivated and self-directed individual; Good communication skills / good team player, and strong stakeholder management skills Experience in managing a team at Team Leader level QUALIFICATIONS University degree or equivalent experience, preferable in accounting or business.
Minimum of 5 years of relevant experience Direct functional experience (Order to Cash, Credit and Collections) Proven work experience in people management/ demonstrated ability to manage a medium-sized team.
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