(Portuguese) Concierge
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1 week ago Be among the first 25 applicantsDirect message the job poster from Blu Selection
- Recruitment AgencyInternational Recruitment Consultant at Blu SelectionOur client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead.
Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients.
The work involves managing multi-step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.
Responsibilities
- Manage client requests in German through phone, email, WhatsApp, and other communication tools
- Organise travel bookings, restaurant reservations, cultural activities, and event access
- Provide structured and accurate information for leisure and travel planning
- Handle urgent or complex situations with clarity and discretion
- Use internal ticketing systems to organise, prioritise, and follow up on all requests
- Deliver consistent, reliable, and quality-focused serviceAdditional responsibilities for the Team Lead
- Oversee daily operations of the German-speaking concierge team
- Support agents with complex or escalated cases
- Ensure consistency and adherence to service procedures
- Monitor service quality and performance indicators
- Take part in onboarding, training, and the nesting phase
- Coordinate workload and communicate operational issues with managementYour Profile
- Native-level German with strong written and spoken communication skills
- Good level of English for internal communication
- Previous experience in customer service, hospitality, tourism, concierge, or similar fields
- Strong organisational skills and accuracy in handling information
- Able to manage multi-step requests reliably and follow structured procedures
- Comfortable working in a dynamic environment and handling varied client needs
- For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is requiredWhat the Company Offers
- Permanent contract with a 3-month probation period
- 40-hour workweek, Monday to Saturday
- Shift schedule between 7:00 AM and 9:00 PM, rotating
- Structured onboarding: 3 weeks training + 3 weeks nesting
- Competitive salary + bonuses + meal card and transportation allowance.
- Private health insurance after 6 months, including dental and optical coverageSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesAdministrative and Support Services and HospitalityReferrals increase your chances of interviewing at Blu Selection
- Recruitment Agency by 2x#J-*-Ljbffr